SUN Science 101

Here's a lovely call I got today:

Client: Yes, I need to book a room at _________. Can I book that now and pay for it when I arrive.
Me: No, I am sorry, you must pay for the reservation in full 45 days prior to arrival.
Client: Ok but I need a guarantee of a sun-front room.
Me: What is a sun-front room?
Client: A room that faces the sun all the time.
Me: Well, that is not possible, the sun is different locations throughout the day due to the earth revolving around it and rotating at the same time. That's how day becomes night when the sun sets. (I am talking similar to the way I talk to my puppy when she is not getting my training)
Client: Wait, I don't get it. So you cannot guarantee me a room that faces the sun?
Me: Your Beachfront room faces West. The Sun rises in the East and sets in the West. I can guarantee you that in the afternoon, your room will face the sun more and more as it appears to move up and over you, then to West to set. That is Science, I cannot control that. (I had to say Science because if I called it anything more technical, I was afraid her brain would explode)
Client: So the sun will not shine on my balcony all day?
Me: Yes it will, if the sun is shining. there are few trees near the beachfront rooms so if there are no clouds, you will have sun most of the day.
Client: So that is a Sun front room. The sun will be right there in front of me.
Me: The Sun will not be in front of your room. It will appear to move but it is actually the Earth moving. (now I am even questioning my knowledge of this crap)
Client: ok,  I just want to be able to sit on my balcony and get sun.
ME: as long as it is not raining or cloudy, you will have Sun hitting your balcony for part of the day.
Client: Great thanks. (I do not believe she understood 1 word I said past SUN-WILL-HIT BALCONY.)

You just cannot make this stuff up!!
DB